Privacy Policy
(Effective November 2025)
QI Dynamics respects your privacy and is committed to protecting personal information collected from customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.qi-dynamics.com, place orders, create an account, or interact with us.
1. Information We Collect
We collect the following categories of personal information:
a. Information You Provide Directly
- Name, job title, company name, billing/shipping address, email address, phone number
- Payment card or bank details (processed via encrypted PCI-DSS compliant payment processors; we do not store full card numbers)
- Account login credentials (encrypted)
- Technical specifications, application details, and correspondence when requesting quotes or support
b. Automatically Collected Information
- IP address, browser type, operating system, referring URLs
- Pages viewed, time spent on site, clickstream data
- Cookies and similar technologies (see Section 6)
c. Information from Third Parties
- Credit references from approved agencies (for Net-30 accounts)
- Shipping carriers and freight forwarders (tracking and delivery confirmation)
2. How We Use Your Information
We use personal data for the following legitimate business purposes:
- Processing and fulfilling orders, issuing invoices, and arranging shipment
- Providing technical support, warranty service, and RMA processing
- Communicating order status, product updates, and service notifications
- Evaluating credit applications
- Improving our website, products, and customer experience
- Complying with legal obligations (tax reporting, export controls, etc.)
- Preventing fraud and protecting the security of our systems
We do not sell your personal information to third parties. We do not use your data for marketing without your explicit opt-in.
3. Sharing of Personal Information
We may share your data only with trusted parties who assist us in operating our business:
| Recipient | Purpose | Safeguards in Place |
|---|---|---|
| Payment processors | Secure payment processing | PCI-DSS compliant, tokenized data |
| Shipping carriers (FedEx, UPS, DHL) | Delivery and tracking | Limited to name, address, phone |
| Cloud hosting & IT providers | Website, email, and data storage | Industry-standard encryption & contracts |
| Credit reference agencies | Credit approval for Net-30 accounts | Only when you apply for credit |
| Legal authorities | When required by law or to protect rights | Only under valid legal process |
4. International Data Transfers
QI Dynamics is based in the United States. Data may be transferred to and processed in the U.S. or other countries where our service providers operate. We use appropriate safeguards (including Standard Contractual Clauses) to protect transfers from the EU/UK/Switzerland.
5. Data Retention
We retain personal data only as long as necessary:
- Order and transaction records: 7 years (for tax and warranty purposes)
- Account information: until you request deletion or 3 years of inactivity
- Marketing opt-in lists: until you unsubscribe
6. Cookies and Tracking Technologies
Our website uses:
- Essential cookies (required for login, cart, and security)
- Analytics cookies (Google Analytics – anonymized IP)
- Functional cookies (remember language and preferences)
You can disable non-essential cookies via the cookie banner or your browser settings. See our separate Cookie Policy for details.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent (where processing is consent-based)
- Data portability
To exercise these rights, contact www.qi-dynamics.com. We will respond within 30 days (or as required by applicable law).
California residents: We do not sell personal information, so no opt-out is necessary under CCPA/CPRA.
EU/UK residents: Our lawful bases are contract performance, legitimate interests, and legal obligations. You may lodge a complaint with your local supervisory authority.
8. Security
We implement industry-standard technical and organizational measures (encryption, access controls, regular audits) to protect your data. However, no method of transmission over the internet is 100 % secure.
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted on this page with an updated effective date.
11. Contact Us
For questions or to exercise your rights: Contact QI Dynamics at www.qi-dynamics.com
Thank you for trusting QI Dynamics.